Author: Methena ／ Release Time: 0 ／ Pageviews:
At 3 pm on September 3, 2024, our Google website suddenly welcomed a potential customer from France who showed great interest in our marshmallow production line. After several months of communication, technical exchanges and business negotiations, the customer finally successfully placed an order at the end of January 2025. This article will detail the whole process of this French customer from the first consultation to the final transaction, and share how we win the trust of customers through professional services and high-quality products.
In early September 2024, we received an email from France on the backend of the Google website. The sender is a customer who has been running a food company in France for many years, and his company has a certain influence in the local candy market. With the growing demand for marshmallows in the market, especially in various festivals and celebrations, the sales of marshmallows have increased significantly. The customer keenly captured this business opportunity and decided to add a marshmallow production line for the company. In the email, he expressed great interest in the marshmallow production line displayed on our website, and asked about the output of the equipment, the ease of operation, the energy consumption and the approximate budget range.
After receiving the email, our sales team responded quickly and contacted the customer within 24 hours. Through many rounds of email exchanges and overseas conference calls, we have a deep understanding of the customer's detailed needs. The customer not only hopes that the production line can produce regular fluffy marshmallows, but also hopes to produce various special shapes, such as animal shapes, flower shapes, etc., to meet the preferences of different consumer groups. In terms of taste, in addition to the classic strawberry and vanilla flavors, the customer also plans to launch lavender and macaron flavored marshmallows with French characteristics. In addition, the customer has extremely high requirements for the degree of automation of the production line, hoping to achieve a fully automated process from raw material preparation, production to packaging to reduce labor costs and human errors and ensure the stability of product quality. At the same time, the customer is also very concerned about the maintenance cost of the equipment, the replacement cycle of wearing parts, and the response speed and coverage of after-sales service.
According to customer needs, our technical team worked day and night to develop a customized solution within a week. We recommended a high-end marshmallow production line to our customers. The production line uses advanced CNC technology, which can accurately control the ratio and molding process of raw materials, and easily realize the production of various special shapes and flavors. The production line is equipped with an intelligent automated packaging system, which can be quickly switched according to different packaging specifications and requirements. At the same time, we provided customers with detailed equipment technical parameters, operation manuals, maintenance guides, and successful case analysis and video presentations of previous customers using the production line. In order to give customers a more intuitive understanding of the layout and operation of the production line, we also provided 3D simulation diagrams and production line operation videos shot on site in the factory. Due to the customer's shortage of funds, we only collected 30% of the advance payment, and then our technical team made every effort to make the machine according to the plan determined by us and the customer.
After months of communication, negotiation and repeated demonstration, the customer finally recognized our price and plan. At the end of January 2025, the two parties signed a formal purchase contract through an online video conference. The contract clearly stipulates the model, technical parameters, price, delivery time, installation and commissioning services, training support, after-sales service terms and quality assurance period of the equipment. The customer paid the advance payment as agreed in the contract, and we immediately started the production plan, arranged technical personnel to produce, assemble and debug the equipment, and cooperated with professional logistics and transportation companies to ensure that the equipment could be delivered to the customer on time and safely. At the same time, we also formed a special after-sales team to provide customers with a full range of technical support and services, laying a solid foundation for the long-term cooperation between the two parties.
