Q1: Can I get a sample?

A: Yes, we can provide sample to you within 5 days.

Q2: What is your MOQ?

A: It depends on your requirements and product, but for trial order, we can accommodate you.

Q3: What certificates can you provide?

A: We can provide CE certificate for our product.

Q4: How long is your delivery date?

A: Usually our delivery date is 45 days after order confirmed. But we can adjust it according to the order demands and our production schedule.

Q5：What's your company after-sales service?
A1: Our machine will be checked three times before shipment to ensure that the machine itself has no problems. If the machine has some problems under incorrect operation:

A2. improper operation problem, we will solve all the usage problems by video call.

A3.machine parts problem, we will send you accessories to ensure the normal use of the machine.

A4.In addition, our engineers go abroad every year to help customers solve problems they cannot solve. Give customers the best quality machine, the best service,Is the standard of our company .

Q6：Any warranty ？
A：One year warranty. Frankly speaking, The quality of our machines is very stable. The machine will be tested three times before leaving the factory to ensure that the machine is in the best condition when it arrives at your address. Some minor problems of the machine are usually caused by incorrect operation by novices, so we provide a full set of English instruction videos and common problem solving videos, To help users better understand it. On the other hand, we put a set of spare parts in the toolbox of the machine in advance. During your use, if you need any spare parts, we can send it to you via UPS, and it only takes 5-7 days to arrive at your door. During use, if you have any questions, we can make a video call at any time.

Q7: How to transport without customs clearance experience ？
A：We have reliable forwarder agent which can ship items to you by sea/air/Express to your home. We will help you choose the most suitable shipping service.

Q8：Does your company provide training？
A : Yes, we provide a series of instructional videos and after-sales service videos, supporting Chinese, English, French,
Spanish, and Arabic.

Q9：Differences from other brands in China ？
A: We are not only selling machines, we pay more attention to after-sales service. We have always believed that the customer'sreputation is the best advertisement. We hope to really help our customers use machines and bring growth to their business. Youcan view our customers' feedback, facts speak louder than words.

PS：

l Telephone consultation service

When the customer contacts by phone, according to the fault phenomenon, inform the after-sales engineer the following information

1.Use machine name, product model and machine number

2. Detailed fault information prompt

3. After-sales service engineers or maintenance personnel can provide technical advice and guidance based on the problems or failures encountered by customers.

l Telephone return visit service

After the customer uses the equipment normally, the maintenance engineer or maintenance personnel calls the customer every six months to understand the equipment. Usage, customer parts supply, customer comments and suggestions are recorded in the "customer telephone return visit record form.

l Image technical support service, CD technical service support

1.Can provide customers with CDs for equipment installation, commissioning and equipment operation, directly guide customers to install and use equipment, and provide reliable guarantee for the operator to complete the mastering of the machine.

2. To provide detailed network services for customer service.