Author: Methena ／ Release Time: 0 ／ Pageviews:
In January 2025, our METHENA company's Google website welcomed a customer from Ireland, who showed great interest in our company's lollipop production line. The following is the complete process of the customer from the first consultation to the final transaction, combined with Google's high-search keywords such as "lollipop production line", "candy production equipment", "automatic candy machinery", etc.
Customer source: The customer found our website by searching for the keyword "Lollipop Production Line" on Google.
Consultation content: The customer submitted a consultation through the online form on the website, asking about the capacity, price and delivery cycle of the lollipop production line.
Customer demand: The customer is a medium-sized candy manufacturer in Ireland, hoping to upgrade the existing production line, improve production efficiency and meet EU food safety standards.
Product recommendation: Our salesperson professionally recommended a fully automatic lollipop production line to the customer, which includes the following functions:
Automatic Molding
Automatic Stick Insertion
Automatic Packaging
According to the customer's needs, our technical team quickly developed a detailed solution. We recommended a lollipop production line that is suitable for the customer's production capacity needs. The production line has advanced automatic molding and packaging functions, which can meet the production needs of various shapes and flavors. At the same time, we provided customers with detailed technical parameters of the equipment, operation process instructions, and successful experience sharing of previous customer use cases. The layout design of the production line is also attached to allow customers to more intuitively understand the placement and operation of the equipment in the factory.
The customer is quite satisfied with the solution we provided, but raised some objections to the price. They said that they also consulted other suppliers in the market and there was a certain competitive pressure on the price. Our sales team had an in-depth discussion with the finance, technology and other departments. On the premise of ensuring product quality and service, we provided customers with a more competitive price plan by optimizing configuration and reasonably adjusting profit margins. At the same time, we explained in detail the advantages and value of our products to customers, including the high-quality materials, advanced technology and perfect after-sales service system of the equipment, so that customers can realize that although the price of our products is not the lowest, the comprehensive cost and benefit are the most in line with their needs.
Video conference: We held several video conferences with customers, showing the actual operation video and success cases of the production line.
Customer inspection: The customer recognized our professionalism and equipment quality and finally decided to place an order.
Transaction signing
After several rounds of communication and negotiation, the customer finally recognized our price and plan. At the end of January, the two parties signed a formal purchase contract through an online meeting. The contract clearly stated the model, price, delivery time, installation and commissioning services, and after-sales service terms of the equipment. The customer paid the advance payment in accordance with the contract agreement, and we quickly started production and prepared for shipment to ensure that the equipment can be delivered on time and with high quality, and start long-term cooperation with customers.
I also want to enrich the details of this process, such as adding some difficulties in communication and solutions. Please feel free to tell me.
